Terms and Conditions
Effective January 1, 2026
Quality Merrimack Concrete, concretemerrimack.com, office@concretemerrimack.com
Agreeing to these terms
These terms cover your use of the Quality Merrimack Concrete website and any estimate or work we do for you. By using the site, asking for an estimate or booking a job, you agree to them. If you don't agree, please don't use the site or book work with us.
Your written estimate or job agreement can add terms for your own project. If it differs from this page, the written estimate or agreement controls for that job.
What we do
Quality Merrimack Concrete is a concrete contractor based in Merrimack, NH. We build and repair driveways, patios, walkways, steps, garage floors, foundations and other flatwork, which is the flat slabs around a house or business, in Merrimack and the cities around it. Our home page lists our services and the cities we serve, and you can read more about who we are on our About page.
What the website says about concrete work is general information. The scope of your job is what your written estimate describes, and nothing on the site promises a particular result for your property.
Estimates and pricing
Our estimates are free and done in person, because we need to see the ground, the slope and the access before we can price a job. There's no pressure to book.
An estimate is based on what we can see that day. If we find something once the job is open, like soft subgrade, which is the soil the slab sits on, buried debris, ledge or large roots, the work and the price may need to change. We'll show you what we found and get your OK before doing extra work that changes the price.
An estimate is good for the period written on it. Material costs move, so after that we may need to update the price.
Scheduling, weather and cancellations
We'll give you a planned start date, but concrete work depends on the weather. We won't pour in heavy rain, on frozen ground or when the forecast puts fresh concrete at risk, because a bad pour costs you far more than a short wait. Delays from weather, material deliveries, permits or anything else outside our control aren't a breach of these terms.
If you need to reschedule or cancel, call us at (603) 377-5028 as early as you can. If you cancel after we've ordered materials, set forms or started site work, you agree to pay for the materials and labor already spent, as your estimate or agreement describes.
You agree to give our crew access to the work area, to tell us about sprinkler lines, septic parts, buried wiring or anything else underground we wouldn't see, and to keep people, pets and vehicles off new concrete until we tell you it's ready.
Payment
Payment terms, including any deposit, are written in your estimate or agreement. Unless it says otherwise, the balance is due when the work is finished.
If a payment is late, we may pause any remaining work until it's settled, and you agree to pay reasonable costs of collecting what's owed where the law allows.
Cracks, normal wear and our guarantee
Our work is backed by our satisfaction guarantee. If something doesn't look right after we've finished, call us and we'll come take a look.
Concrete can crack even when it's poured right. We cut control joints, which are grooves that give the slab a planned place to crack, but hairline cracks, slight color differences and minor surface changes are normal for concrete and aren't defects.
We aren't responsible for damage caused by things outside our work. That includes frost heave and soil movement beyond what our base work can control, drainage changes made after we leave, deicing salts, loads heavier than the slab was built for, and walking or driving on concrete before it has finished curing, which is the time it needs to gain strength.
Apart from what's written in your estimate or agreement, our website and services are provided as they are, without other warranties, express or implied, to the extent the law allows.
Limits on our liability
To the extent the law allows, we aren't liable for indirect, incidental or consequential losses tied to our website or our work, such as losing use of a driveway while it cures or costs from a delayed start. Our total liability for any job won't be more than the amount you paid us for that job.
Nothing in these terms limits any liability that the law doesn't allow us to limit.
Using our website
The words, photos and design on this site belong to Quality Merrimack Concrete. You're welcome to view them for your own use, but you can't copy or reuse them for business purposes without our written permission.
We try to keep the site accurate, but it can contain mistakes or out-of-date information, and we may change it at any time. If the site links to another company's page, we don't control that page and aren't responsible for it.
Settling a disagreement
If you're unhappy with anything, talk to us first. Call (603) 377-5028 or reach us through our Contact page, because most problems get sorted out faster by looking at the work together.
If we can't settle it between us, both sides agree to try mediation in good faith before going to court, unless one side has to file sooner to protect its rights.
Which state's law applies
These terms are governed by the laws of the State of New Hampshire, where we're based. Any court case goes to the state courts serving Hillsborough County, New Hampshire, including for jobs outside the state, unless the law requires a different place.
Changes to these terms
We may update this page from time to time. Changes apply once they're posted here, and they don't change the terms of a job you've already signed an agreement for.
If you have a question about these terms, call (603) 377-5028 or send us a message through our Contact page.