Privacy Policy

Effective January 1, 2026

Quality Merrimack Concrete, concretemerrimack.com, office@concretemerrimack.com

Who this policy covers

Quality Merrimack Concrete is a concrete contractor in Merrimack, NH, serving homeowners and businesses in the cities around it. This policy explains what information we collect when you use our website, what we do with it, how long we keep it and what choices you have.

It applies to this website, including the home page, our service and city pages, and the forms you fill out to reach us. It doesn't cover other websites you reach through links on our pages, because those sites set their own rules.

Information we collect

We collect information you choose to give us when you call, email or fill out a form on our contact page. That usually means your name, phone number, email address, the address of the property where the work would happen and a description of the job you have in mind. If you send photos of a driveway, patio or slab, we keep those with your request too.

We also collect some information automatically when you visit the site. This can include your browser type, the device you're using, the pages you view, how long you stay, the site that sent you to us and a general location based on your IP address. This information helps us see how the site is used. We don't use it to identify you by name.

How we use your information

We use what you send us to answer your questions, schedule an estimate, prepare a quote, do the work and follow up afterward. If you become a customer, we also use your details for invoices, payment records and any warranty or service questions down the road.

We use the automatic visit information to keep the site working, fix problems and learn which pages people find useful, so we can improve them. We don't sell your personal information, and we don't use it to send you marketing from other companies.

Cookies and analytics

Cookies are small files your browser stores when you visit a website. We may use them to remember basic settings and to measure how people use our pages through analytics tools run by outside providers. Those providers may set their own cookies and collect visit information under their own privacy policies.

You can block or delete cookies in your browser settings at any time. The site will still work for reading pages and contacting us, though some features may not behave quite the same.

Who we share information with

We share information only with the people and services we need to run the business and do your job. Our contact form is handled by an outside form service, and we use ordinary tools for email, scheduling, payments and bookkeeping. Each of those services receives only what it needs to do its part.

We may also share information when the law requires it, such as to answer a valid legal request, or to protect our rights, our crew or our customers. If the business is ever sold or merged, customer records may pass to the new owner under the same protections this policy describes.

How long we keep your information

We keep estimate requests and messages for as long as we need them to answer you and follow up on the job. If you hire us, we keep job and payment records for as long as we need them for warranty questions, taxes and other legal or business reasons.

When we no longer need information, we delete it or remove the details that identify you. Automatic visit information is kept by our analytics providers according to their own retention settings.

Your choices and rights

You can ask us what personal information we have about you, ask us to correct it or ask us to delete it. We'll do what we reasonably can, though we may need to keep some records when the law or an open job requires it.

You can also ask us to stop contacting you at any time. To make any of these requests, call us at (603) 377-5028 or send a message through our contact page, and we may ask a few questions to confirm it's really you before we act on it.

Children's privacy

Our website is meant for adults arranging work on their homes or properties. We don't knowingly collect information from children under 13, and if we learn we have, we'll delete it.

Keeping your information safe

We take reasonable steps to protect the information you give us, such as limiting who can see customer records and using services that protect data in transit. No website or storage system is completely secure, so we can't promise that information will never be exposed, but we work to keep the risk low.

Changes to this policy

We may update this policy when our tools or the law change. The current version will always be posted on this page, and continuing to use the site after a change means the updated policy applies.

Questions or privacy concerns

If you have a question about this policy or a concern about how we've handled your information, call Quality Merrimack Concrete at (603) 377-5028 or reach us through our contact page. Tell us what happened, and we'll look into it and get back to you.

To learn more about who we are and how we work, visit our About page.